Privacy Policy
How we collect, use, share, and protect your information when you visit our website, request an estimate, or work with our crews.
Introduction
This Privacy Policy explains how Crews For Roofs, Inc collects, uses, shares, and protects information when you visit our website, request an estimate, or communicate with us about a roofing project.
Crews For Roofs, Inc (“Crews For Roofs,” “we,” “us,” or “our”) is a roofing contractor serving commercial, multifamily, industrial, and residential clients in [SERVICE AREA / STATES]. This policy applies to https://www.crewsforroofs.com and to any forms, phone calls, text messages, and emails handled through it.
By using our website or submitting information to us, you agree to the practices described here. If you do not agree, please do not use the site or submit information through it.
Information We Collect
Information you give us
We collect information you provide directly, such as when you request an estimate, fill out a contact form, call or text us, apply for a position, or communicate with our team. This may include:
- Name, company or property-management name, and job title
- Phone number, email address, and mailing address
- Property address and details about the roof or building
- Project details such as scope, budget range, timeline, and preferred contact method
- Photos, drawings, specifications, or documents you upload or send us
- Insurance carrier and claim information, when your project involves a claim
- Payment and billing information collected during a signed project (processed by our payment provider, not stored on this website)
Information collected automatically
When you visit the site, our servers and analytics tools may automatically collect:
- IP address and approximate location (city or region level)
- Browser type, device type, and operating system
- Pages visited, time on page, scroll behavior, and referring website
- Cookie identifiers and similar technologies
Information from third parties
We may receive information from lead-generation partners, referral sources, review platforms, property managers, general contractors, and public records — for example, when a general contractor submits your property for a bid.
We do not knowingly collect sensitive personal information such as Social Security numbers, government ID numbers, health data, or biometric data through this website.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries, prepare estimates, and schedule inspections
- Perform, manage, and document roofing work under a signed agreement
- Coordinate with property owners, managers, general contractors, and insurance carriers as needed for your project
- Send project updates, scheduling notices, invoices, and warranty documentation
- Process payments and maintain business and accounting records
- Improve our website, marketing, and service offerings
- Send marketing communications where permitted, including seasonal maintenance reminders (you can opt out at any time)
- Prevent fraud, enforce our agreements, and comply with legal, safety, licensing, and insurance obligations
We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.
Text Messages (SMS) and Calls
Consent is not a condition of purchase. You can stop receiving text messages at any time by replying STOP, or get help by replying HELP. Message and data rates may apply.
If you provide your phone number and opt in, Crews For Roofs may contact you by phone call, text message (SMS/MMS), or automated technology regarding your inquiry, estimate, scheduling, crew arrival, and project status.
Message frequency varies by project. We do not sell or share mobile phone numbers or SMS consent with third parties for marketing. Carriers are not liable for delayed or undelivered messages.
For questions about text messaging, contact us at [email protected] or (000) 000-0000.
Third-Party Sites and Social Media
Our website links to third-party platforms, including LinkedIn, TikTok, and our other social profiles. We may also embed content such as maps, videos, or review widgets.
These platforms collect information under their own privacy policies, which we do not control. Interacting with an embedded post or clicking a social icon may allow that platform to set cookies or record activity. We encourage you to review the privacy policy of any third-party service you use.
How Long We Keep Information
We keep personal information only as long as we need it for the purposes described in this policy, then delete it or de-identify it. Typical retention periods:
- Inquiries and estimates that did not become projects — [e.g., 24 months]
- Signed project files, contracts, and photos — [e.g., 7–10 years], to support warranty, insurance, and statute-of-repose obligations
- Accounting and tax records — as required by applicable law
- Website analytics — per the retention setting of the analytics tool
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including encrypted connections (HTTPS), access controls, and vendor review. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Please do not send Social Security numbers, full payment card numbers, or other highly sensitive data through website forms or ordinary email.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Know what personal information we have collected about you and how it is used and shared
- Request a copy of that information (portability)
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and contractual exceptions
- Opt out of the sale or sharing of personal information for targeted advertising
- Not be discriminated against for exercising these rights
Residents of California (CCPA/CPRA), Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may exercise these rights by contacting us using the details in the “Contact Us” section. We will verify your identity before responding and will reply within the timeframe required by your state’s law. An authorized agent may submit a request on your behalf with written proof of authorization.
California “Shine the Light”: we do not disclose personal information to third parties for their direct marketing purposes.
Your Marketing Choices
- Email — click the unsubscribe link in any marketing email
- Text messages — reply STOP to any message
- Phone calls — tell our team you would like to be removed from our call list
- Cookies and ads — adjust your browser settings or use industry opt-out tools
Even if you opt out of marketing, we will still send transactional messages related to an active project, such as scheduling confirmations, safety notices, and invoices.
Children’s Privacy
Our website and services are directed to businesses and adult property owners. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy as our business, technology, or the law changes. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be highlighted on the website. Continued use of the site after an update means you accept the revised policy.
Contact Us
Questions, requests, or complaints about this Privacy Policy or your information:
Crews For Roofs, Inc
[Street address]
[City, State ZIP]
Phone: (000) 000-0000
Email: [email protected]
We aim to respond to privacy requests within [30] days.